- #Critical ops hack 2019 march 14 pro
- #Critical ops hack 2019 march 14 software
- #Critical ops hack 2019 march 14 professional
Provided by MongoDB, including failure to follow implementation procedures, or (iv) if Customer has failed to replaceĮarlier versions of the Software with Updates made available to Customer. Portion of the Software, (iii) if Customer has not used the Software in accordance with Documentation or instructions The Customer environment not provided by MongoDB, (ii) if Customer or a third party has altered or modified any MongoDB has no obligation to provide any Support to Customer: (i) for any software, hardware or other element of.MongoDB Atlas Developer includes unlimited web support. Development Support includes unlimited phone and web support for
#Critical ops hack 2019 march 14 professional
Professional include unlimited phone and web support.
#Critical ops hack 2019 march 14 pro
Initial Response Goals: MongoDB Atlas Pro Initial Response Goals: MongoDB Atlas Enterprise Initial Response Goals: MongoDB Atlas Platinum MongoDB Atlas Subscription Levels Severity Level Local Time is a primary time zone specified by you.Non-critical Errors, general questions, requests for enhancements to the Software. Identified and does not prevent normal operation, or the situation may be temporarily circumvented using an The Error is not critical - no data has been lost, and the system has not failed. There is no workaround currently available or the (Telephone call must follow opening of online ticket see #4 below.)ĭue to an Error, the Software is moderately affected. Is lost or destroyed, and there is no workaround currently available.
Initial Response Goals: Development Supportĭue to an Error in a production environment, the Software is down or seriously impacted, or the Customer data Initial Response Goals: MongoDB Professional Initial Response Goals: MongoDB Enterprise Advanced MongoDB Subscription Levels Severity Level The terms of Support for our currently available subscriptions are defined below.Support and (iii) provide MongoDB with reasonable cooperation in the diagnosis and resolution of any Errors. Customer agrees to: (i) provide MongoDB with reasonable detail of the nature of and circumstances surrounding theĮrror, (ii) provide MongoDB with reasonable access to Customer's environment as necessary to enable MongoDB to provide.Support is only available in English and for versions of the Software identified by MongoDB, Inc.If you are using MongoDB 5.0 or higher, please see our new Software Support Policy and Cloud Services Support Policy. This Legacy Support Policy applies to MongoDB Server versions lower than 5.0. To see what has changed in this policy, click here.